At RestoMod.co.za, operated by Open Road Media (Pty) Ltd, we are committed to ensuring customer satisfaction. If you're not completely happy with your purchase, our return policy ensures a fair and transparent process.
1. Conditions for Returns
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Eligibility:
Items may be returned within 14 days of receiving your order, provided they are:-
Unused
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In original packaging
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In the same condition as received
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Non-Returnable Items:
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Performance parts (strictly no returns or refunds on any performance-related items, including but not limited to engine upgrades, ECUs, clutches, suspension kits, or custom-fit components)
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Customized or made-to-order products
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Electrical items that have been unsealed or installed
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Sale or clearance items
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2. Return Process
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Initiating a Return:
Contact our customer service team at:
📧 info@restomod.co.za
📱 WhatsApp: +27 72 442 3251
Please include your order number, reason for return, and clear photos if applicable. -
Approval:
Once your return request is reviewed, we’ll confirm if it’s approved and send detailed return instructions.
Do not send items back without prior approval. -
Shipping Costs:
The customer is responsible for return shipping costs unless the item was damaged, defective, or incorrectly supplied.
3. Refunds
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Inspection:
All returns are inspected once received. You will be notified whether your refund is approved or rejected. -
Processing Time:
Approved refunds will be processed within 5–7 business days via the original payment method. -
Non-Refundable:
Original shipping charges are non-refundable.
4. Exchanges
We offer exchanges only for defective or damaged items. If you need a replacement, please contact us to arrange the exchange process.
5. Contact Us
For all return or refund-related queries, please contact:
📧 info@restomod.co.za
📱 WhatsApp: +27 72 442 3251
