RestoMod.co.za Returns, Refunds, Exchanges & Store Credit Policy

Effective Date: 5 October 2026 (previous version: 12 August 2026)

RestoMod.co.za is operated by Open Road Media (Pty) Ltd (“RestoMod”, “we”, “us” or “our”).

We are committed to supplying quality automotive products and providing a fair and transparent returns process.

This Returns, Refunds, Exchanges & Store Credit Policy applies to purchases made through RestoMod.co.za and must be read together with our Terms and Conditions.

Nothing in this policy is intended to limit, exclude or waive any consumer right that cannot lawfully be limited or excluded under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), or any other applicable South African law.

Where a provision of this policy conflicts with a mandatory provision of South African law, the applicable law will prevail.

At a Glance

This summary is for convenience. The full policy below applies.

  • We sent the wrong item: we collect it at our cost and send the correct item. If the correct item is not available, or you would rather not wait for it, you can choose store credit or a full refund.
  • We cannot supply an item you have paid for: you choose a full refund, store credit or a suitable alternative.
  • The item is defective: repair, replacement or refund in line with the Consumer Protection Act.
  • You ordered the wrong item or changed your mind: online purchases can usually be cancelled within 7 days of delivery for a refund under ECTA. After that, we assess the return and may offer an exchange or store credit, less a 7% handling charge.
  • Store credit never replaces a refund the law requires, is only issued once you have been told about it, and does not expire.

1. Statutory Consumer Rights

Nothing in this policy affects a consumer’s statutory rights.

Where goods are defective, unsafe, not reasonably suitable for their intended purpose, do not conform to the agreed description or specifications, or otherwise fail to comply with applicable statutory requirements, the remedies available to the consumer under the CPA will apply.

Where applicable, the CPA provides an implied warranty of quality. Where goods fail to satisfy the applicable statutory requirements, a consumer may have the right to return the goods and receive the applicable statutory remedy.

Depending on the circumstances and the consumer’s statutory rights, the available remedy may include:

  • Repair;
  • Replacement; or
  • Refund.

RestoMod will not refuse a statutory return merely because the product is a performance part, automotive component, electrical product, specialist component or second-hand item where the law provides the consumer with a statutory remedy.

2. Online Purchases — 7-Day Cooling-Off Period

For qualifying electronic transactions, section 44 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) provides consumers with a right to cancel a transaction for goods without giving a reason and without penalty within seven days after receiving the goods.

Where this statutory cooling-off right applies:

  • The consumer does not have to provide a reason for cancellation.
  • The consumer is responsible for the direct cost of returning the goods.
  • RestoMod will not charge a restocking, administration or handling fee in addition to the direct cost of returning the goods.
  • The goods must be returned to RestoMod or the designated return location.
  • RestoMod will process any applicable refund in accordance with ECTA.

The ECTA cooling-off right does not apply to every type of transaction. Certain categories of goods and transactions are excluded by law, including certain goods made to a consumer’s specifications, personalised goods, goods which by their nature cannot be returned and other categories specified by ECTA.

Where the statutory cooling-off right does not apply, the other provisions of this policy will apply, subject always to applicable consumer law.

3. Customer Ordered the Wrong Product

Customers are responsible for ensuring that products selected and ordered are suitable for their vehicle, engine, drivetrain, application and requirements.

Where the customer ordered the incorrect product and RestoMod supplied the product that was actually ordered, the return is considered a customer-initiated return.

This includes situations where the customer:

  • Selected the wrong product;
  • Selected the wrong vehicle application;
  • Selected the wrong engine variant;
  • Ordered the wrong size;
  • Ordered the wrong specification;
  • Ordered an incompatible component;
  • Entered incorrect vehicle information;
  • Changed their mind;
  • No longer requires the product; or
  • Finds another product they prefer.

Where the ECTA cooling-off right in section 2 applies, the customer may cancel and receive a refund in accordance with that section.

Where no statutory right to return applies, RestoMod will assess the return and may accept it at its discretion, subject to the conditions in this policy. Where a discretionary return is accepted, RestoMod may offer an exchange or store credit (see Store Credit) instead of a cash refund.

RestoMod will tell the customer which resolution is offered, and any charges that apply, before the product is sent back.

Where RestoMod confirmed in writing that a product would fit the customer’s vehicle, based on accurate and complete information supplied by the customer, and the product does not fit, RestoMod will treat this as a RestoMod error under section 6 rather than a customer-initiated return.

The customer is responsible for:

  1. The cost of returning the product.
  2. Properly packaging the product for return.
  3. Any loss or damage occurring during customer-arranged return transportation.
  4. The handling charge in section 5, where it applies.

4. Change-of-Mind Returns

If a customer simply no longer wants a product, changes their mind, purchases an alternative product or otherwise wishes to return a correctly supplied product for reasons unrelated to a defect or error by RestoMod, the return will be treated as a change-of-mind return.

Any statutory cooling-off right under ECTA will apply where applicable.

Where no statutory cooling-off right applies, RestoMod may, at its discretion, accept the return provided the product:

  • Is unused;
  • Has not been installed;
  • Has not been attempted to be installed;
  • Has not been modified;
  • Has not been machined, cut, drilled or altered;
  • Has not been painted or permanently treated;
  • Has not been wired or electrically connected;
  • Has not been programmed or configured where applicable;
  • Is undamaged;
  • Is in resalable condition; and
  • Includes all applicable accessories, components and documentation.

Original packaging should be included and in suitable condition for resale where reasonably possible.

Where a discretionary change-of-mind return is accepted, RestoMod may resolve it by exchange, store credit or refund, and will confirm which before the product is returned.

5. Restocking and Handling Charges

For customer-initiated returns outside a statutory ECTA cooling-off period, RestoMod may apply a reasonable restocking or handling charge, where legally permitted.

Such charges may compensate RestoMod or the applicable supplier for reasonable costs associated with:

  • Processing the return;
  • Inspecting the product;
  • Repackaging the product;
  • Returning the product to stock;
  • Administrative processing;
  • Supplier return charges; or
  • Other reasonable costs directly associated with the return.

The handling charge is 7% of the price paid for the returned products, including VAT. It is not charged on delivery costs. It is deducted from the refund or store credit, and RestoMod will confirm the amount when the return is approved.

A restocking or handling charge:

  • Will not be applied where prohibited by law.
  • Will not be applied to a qualifying ECTA cooling-off return.
  • Will not be applied where RestoMod supplied the wrong product.
  • Will not be used to restrict a statutory consumer remedy.
  • Will be reasonable in relation to the applicable costs.

Where a supplier legitimately charges RestoMod a restocking or cancellation fee for a customer-initiated return, RestoMod may pass that cost on to the customer where legally permissible.

6. RestoMod Supplied the Wrong Product

If RestoMod supplies a product that is different from the product ordered by the customer, please contact us as soon as possible.

This section also applies where the product supplied does not match its description on RestoMod.co.za, and where RestoMod confirmed fitment in writing on the basis of accurate and complete information supplied by the customer.

Where RestoMod supplied the incorrect product:

  • RestoMod will arrange or pay the reasonable cost of returning the incorrect product.
  • The customer will not be charged a restocking or handling fee.
  • The customer should not install, modify or use the incorrectly supplied product.

Correct product available: RestoMod will offer to send the correct product at no additional delivery cost. This is our preferred resolution.

Correct product not available: the customer may choose store credit or a full refund of the amount paid for the product, including any delivery charge paid for it.

The customer may decline an exchange and choose a refund instead, even where the correct product is available.

This section does not affect any additional statutory rights that may apply.

7. Products We Are Unable to Supply

Many products sold on RestoMod.co.za are held by our suppliers rather than in our own warehouse. Occasionally, after an order has been placed, a product turns out to be out of stock, discontinued, delayed indefinitely or otherwise unavailable from the supplier.

If this happens, RestoMod will tell the customer as soon as reasonably possible. Where the customer has paid for the product, the customer may choose:

  • A full refund of the amount paid for the unavailable product, including any delivery charge paid for it;
  • Store credit for the same amount; or
  • A suitable alternative product, where one is available and the customer accepts it.

RestoMod will not issue store credit or supply an alternative product unless the customer chooses it. If the customer does not choose store credit or an alternative, RestoMod will refund the amount paid.

Refunds under this section will be paid within 30 days, and normally much sooner.

Where only part of an order is unavailable, the rest of the order will be supplied unless the customer asks to cancel it, and this section applies to the unavailable product.

Where delivery of a product is significantly delayed beyond the period quoted to the customer, the customer may cancel the order for that product and choose a refund or store credit.

8. Defective, Damaged or Non-Compliant Products

If you believe that a product is defective, damaged, unsafe or does not comply with applicable statutory requirements, contact RestoMod before returning the product.

Where the product falls within the consumer’s statutory rights, RestoMod will process the claim in accordance with applicable law.

Depending on the circumstances, the applicable remedy may include:

  • Repair;
  • Replacement; or
  • Refund.

Where RestoMod is legally required to bear the return transportation cost, RestoMod will arrange or reimburse the reasonable return cost.

A product will not automatically be considered defective merely because:

  • It does not fit a vehicle for which it was not specified;
  • The customer ordered the incorrect product;
  • The customer failed to verify compatibility;
  • The product was installed incorrectly;
  • The product was modified;
  • The product was damaged during installation;
  • The product was used outside manufacturer specifications;
  • The product was misused or abused; or
  • The product was subjected to abnormal operating conditions.

Nothing in this section limits any statutory consumer rights.

9. Automotive and Performance Products

RestoMod specialises in automotive, performance, racing and specialist components.

Customers are responsible for confirming that a product is suitable for their specific vehicle, engine, drivetrain and intended application before ordering.

Customers should contact RestoMod before ordering if they are uncertain about compatibility.

This is particularly important for:

  • Engines and engine components;
  • LS and other performance engines;
  • ECU and electronic components;
  • Performance parts;
  • Clutches;
  • Gearbox and drivetrain components;
  • Suspension components;
  • Brake components;
  • Fuel-system components;
  • Electrical components;
  • Racing and motorsport products;
  • Custom-fit products; and
  • Specialist or modified components.

Where appropriate, installation should be performed by a suitably qualified mechanic or technician.

10. Installed or Modified Products

Once a product has been installed, attempted to be installed, modified or otherwise used, it may no longer be suitable for a discretionary change-of-mind return.

RestoMod may refuse a discretionary return where permitted by law if the product has been:

  • Installed;
  • Attempted to be installed;
  • Modified;
  • Machined;
  • Cut;
  • Drilled;
  • Painted;
  • Welded;
  • Wired;
  • Programmed;
  • Configured;
  • Assembled;
  • Contaminated with oil, fuel, coolant, grease or other substances; or
  • Otherwise altered from its original condition.

This does not affect statutory rights relating to defective, unsafe or non-compliant goods.

11. Electrical and Electronic Products

Electrical and electronic products are subject to strict handling requirements.

Where permitted by law, RestoMod may refuse a discretionary change-of-mind return where an electrical or electronic product has been:

  • Unsealed;
  • Installed;
  • Connected;
  • Powered;
  • Programmed;
  • Configured;
  • Modified;
  • Tampered with; or
  • Otherwise used.

This does not affect statutory rights relating to defective or non-compliant goods.

12. Second-Hand / Used Motors and Engines

RestoMod may sell second-hand, used, previously installed or refurbished motors and engines.

Unless expressly stated otherwise in the individual product listing, second-hand motors and engines are sold in their existing condition (“as is”), having regard to their age, previous use, mileage where known, condition and available history.

Customers purchasing a second-hand motor or engine acknowledge that:

  • The motor or engine is not new.
  • It may show signs of previous use.
  • It may have cosmetic wear or deterioration.
  • The exact previous operating conditions, maintenance history or mileage may not always be known.
  • Individual components may have previously been removed, replaced, repaired or modified.
  • Photographs and product descriptions should be carefully reviewed before purchase.
  • The customer is responsible for confirming suitability for their intended application.
  • Installation should be carried out by a suitably qualified mechanic or technician.

Unless expressly stated otherwise, a second-hand motor or engine is not represented as being equivalent to a new or factory-reconditioned unit.

“Sold as is” does not exclude or limit any consumer right, warranty, remedy or protection that cannot lawfully be excluded under South African law.

Where a motor or engine is sold with a specific warranty, guarantee, test result, inspection report or other representation in the product listing or invoice, that representation will form part of the applicable sale.

Customers should raise any questions regarding the condition, specification or suitability of a second-hand motor or engine before placing an order.

13. Custom, Special-Order and Made-to-Specification Products

Certain products may be manufactured, modified, configured or sourced specifically for an individual customer.

Where permitted by law, RestoMod may refuse cancellation or return of:

  • Custom-manufactured products;
  • Personalised products;
  • Products made to customer specifications;
  • Products specially modified for the customer;
  • Products specially ordered specifically for the customer; or
  • Products which cannot reasonably be returned or resold because of their nature.

Where the law excludes a statutory cooling-off right for a particular product, the customer will not acquire a cooling-off right merely because the purchase was made online.

Before a special-order product is ordered from the supplier, RestoMod will tell the customer that it is a special order and which cancellation, return and exchange conditions apply to it.

Where the customer cancels a special order after RestoMod has placed it with the supplier, RestoMod may charge a reasonable cancellation fee that reflects costs actually incurred, where permitted by law. Where a cancelled special order can be returned to the supplier, RestoMod may offer store credit for the balance instead of a cash refund, where no statutory refund right applies.

If a special-order product cannot be supplied, section 7 (Products We Are Unable to Supply) applies.

This does not affect statutory rights relating to defective or non-compliant goods.

14. Supplier Warranties, Returns and Refund Policies

RestoMod supplies products from a range of manufacturers, distributors and specialist suppliers.

Where a product is supplied subject to a manufacturer’s, distributor’s or supplier’s warranty, return procedure or warranty conditions, those applicable terms may also apply.

Supplier or manufacturer requirements may include:

  • Warranty registration;
  • Proof of purchase;
  • Proof of installation;
  • Installation invoices;
  • Installation by a qualified professional;
  • Diagnostic reports;
  • Photographs or videos;
  • Technical inspection;
  • Manufacturer approval;
  • Return authorisation;
  • Specific packaging requirements;
  • Specific claim periods;
  • Exclusions for incorrect installation;
  • Exclusions for misuse or modification; and
  • Other legitimate warranty requirements.

Where a supplier or manufacturer requires a product to be inspected or assessed before a warranty or return can be approved, RestoMod may need to follow that process before determining the appropriate remedy.

Customers may be required to provide information or documentation reasonably necessary to process the claim.

Supplier and manufacturer policies do not override mandatory consumer rights under South African law.

Where RestoMod is acting as a reseller or intermediary and a supplier or manufacturer is responsible for a particular warranty or technical assessment, RestoMod may facilitate the claim with that supplier or manufacturer.

15. Supplier-Specific Return Conditions

Certain products may be subject to supplier-specific return conditions because they are:

  • Specially sourced;
  • Imported;
  • Made to order;
  • Specially configured;
  • Customised;
  • Supplied directly by a third-party supplier; or
  • Subject to specific manufacturer requirements.

Supplier-specific conditions may affect:

  • Whether a product can be returned;
  • The period in which a return must be requested;
  • Return shipping;
  • Supplier restocking charges;
  • Cancellation charges;
  • Special-order charges; or
  • Whether an exchange or refund is available.

Where a legitimate supplier charge applies to a customer-initiated return, RestoMod may pass that cost on to the customer where legally permissible.

RestoMod will not apply a supplier condition where doing so would unlawfully restrict a consumer’s statutory rights.

16. Supplier-Direct Shipments

Some RestoMod products may be shipped directly from a supplier or fulfilment partner to the customer.

Where this occurs, the product may be subject to the supplier’s applicable shipping, return, warranty and inspection procedures.

The customer remains entitled to all applicable statutory consumer rights.

Where a return is required, RestoMod will provide the appropriate return instructions and advise whether the product must be returned to RestoMod or directly to the supplier.

Customers must not independently return supplier-direct products without first obtaining return authorisation.

17. Performance and Motorsport Warranty Requirements

Performance and motorsport products may have manufacturer-specific warranty and installation requirements.

A warranty claim may require evidence that:

  • The product was correctly installed;
  • The product was used within the manufacturer’s specifications;
  • Correct supporting components were used;
  • The product was not modified;
  • The product was not subjected to abuse;
  • The product was not subjected to excessive operating conditions;
  • The product was not damaged through incorrect installation; and
  • Installation and servicing were correctly performed.

These requirements do not remove any statutory consumer rights that cannot lawfully be excluded.

18. Sale and Clearance Products

Sale, promotional and clearance products remain subject to all applicable statutory consumer rights.

A sale or clearance price does not remove statutory rights relating to defective, unsafe or non-compliant goods.

Where a product is correctly supplied and the customer simply changes their mind, any discretionary return will be subject to this policy.

19. Return Conditions

Except where applicable law provides otherwise, returned products must be:

  • Unused;
  • Uninstalled;
  • Unmodified;
  • Undamaged;
  • In resalable condition;
  • Accompanied by all applicable accessories and components; and
  • Returned with the original packaging where reasonably possible.

RestoMod reserves the right to inspect returned products before approving a discretionary refund or exchange.

Where permitted by law, the condition of the returned product may affect whether a discretionary return is accepted or the amount refunded.

20. Return Authorisation

All returns must be initiated by contacting RestoMod before the product is sent back.

Email: info@restomod.co.za
WhatsApp: +27 72 442 3251

Please provide:

  • Order number;
  • Customer name;
  • Product/SKU;
  • Reason for return;
  • Photographs where relevant; and
  • Any other information reasonably requested by RestoMod.

Do not send products back without receiving return instructions from RestoMod.

Unauthorised returns may result in delays in processing.

21. Return Shipping

Customer ordered the wrong product / change of mind

Where no statutory return right applies, the customer is responsible for the reasonable direct cost of returning the product.

RestoMod supplied the wrong product

RestoMod will bear the reasonable cost of returning the incorrect product.

Defective or non-compliant product

Where applicable law requires RestoMod to bear the return cost, RestoMod will arrange or reimburse the reasonable return transportation cost.

Customer-arranged returns

Where the customer arranges their own return, the customer is responsible for ensuring the product is properly packaged.

RestoMod is not responsible for products lost or damaged during transportation where the customer independently arranged the return.

22. Refunds

Returned products may be inspected before a refund is processed.

Where a refund is due, it will normally be processed using the original payment method, subject to the applicable payment provider and statutory requirements.

For discretionary customer-initiated returns, approved refunds will generally be processed within 5–7 business days after the returned product has been received, inspected and approved.

The time for funds to reflect in the customer’s account may depend on the customer’s bank or payment provider.

Where a statutory cooling-off cancellation under ECTA applies, RestoMod will process the refund in accordance with the statutory requirements.

Refunds and store credit

Where the law gives the customer a right to a refund, the customer will receive a refund unless the customer chooses store credit instead.

Where no refund is required by law, for example on a discretionary return accepted under section 3 or 4 outside the ECTA cooling-off period, RestoMod may offer store credit or an exchange as an alternative to a cash refund.

Where an order was paid fully or partly with store credit and is later refunded, the part paid with store credit will normally be returned to the customer’s store-credit balance.

23. Store Credit

Store credit is a balance held on your RestoMod customer account that you can use towards future purchases on RestoMod.co.za.

When store credit may be offered

  • As an alternative to a refund, where you choose it (for example, when we sent the wrong product and the correct one is not available, or when a product cannot be supplied); or
  • As the resolution of a discretionary return or cancellation where no statutory right to a refund applies.

How store credit works

  • The credit equals the approved refund or credit amount, including VAT.
  • Before issuing store credit, RestoMod will tell you the amount and that it is being issued as store credit. Where you are entitled to a refund, store credit will only be issued if you agree to it.
  • The credit is recorded on your customer account against the original order. You can see your balance and history in your account.
  • You can use it at checkout on RestoMod.co.za, in full or in part, across one or more orders. We can also apply it to an order placed with our help.
  • Store credit does not expire.
  • Store credit cannot be exchanged for cash, except where the law requires a refund or where RestoMod agrees.
  • Store credit is linked to the customer account it was issued to and cannot be transferred to another person or account.
  • Store credit does not earn interest.

Store credit does not replace, reduce or delay any refund or other remedy you are entitled to by law.

24. Original Delivery Costs

Where a customer exercises a statutory right to cancel an applicable electronic transaction under ECTA, the refund will be handled in accordance with the ECTA provisions applicable to that transaction.

For discretionary returns outside statutory cooling-off rights, the treatment of original delivery charges will depend on the circumstances of the return and applicable law.

25. Exchanges

RestoMod may offer an exchange where appropriate.

Where RestoMod supplied the wrong product, the exchange is handled under section 6 at no cost to the customer.

Where a customer ordered the wrong product, an exchange will be subject to:

  • Product availability;
  • Condition of the returned product;
  • Return shipping costs;
  • Any applicable supplier charges;
  • Any applicable reasonable handling/restocking costs; and
  • The terms of this policy.

Where the replacement costs more or less than the returned product, the difference will be charged to the customer, or credited by refund or store credit in line with this policy.

An exchange does not replace a statutory remedy where applicable law provides the customer with a different remedy.

26. Products Damaged During Installation

RestoMod is not responsible for damage caused by:

  • Incorrect installation;
  • Incorrect wiring;
  • Incorrect assembly;
  • Incorrect configuration;
  • Modification;
  • Misuse;
  • Abuse;
  • Incorrect application;
  • Installation contrary to manufacturer instructions; or
  • Use outside manufacturer specifications.

RestoMod may request photographs, installation information, diagnostic information or an assessment by the manufacturer or an authorised technical representative before determining whether a product is defective.

This does not affect statutory consumer rights that cannot lawfully be excluded.

27. Product Compatibility

Customers are responsible for verifying product compatibility before placing an order.

Where a customer is uncertain about compatibility, they should contact RestoMod before placing the order.

Automotive products may vary according to:

  • Vehicle make and model;
  • Model year;
  • Engine;
  • Transmission;
  • Chassis;
  • Factory options;
  • Production date;
  • Regional specification;
  • Previous modifications; and
  • Other vehicle-specific factors.

Providing a vehicle make, model and year does not necessarily establish complete compatibility.

Customers are responsible for giving accurate information needed to identify the correct product, including where applicable: vehicle make, model and year; engine; transmission; drivetrain; body style; existing modifications; part numbers; VIN or chassis number where requested; and any other fitment information RestoMod asks for.

Where a product is supplied correctly according to information the customer gave us, and that information was wrong or incomplete, the return will be treated as a customer-initiated return under section 3. This does not apply where RestoMod made an error.

Where a customer orders a product that is correctly supplied according to the customer’s order but subsequently discovers that it is unsuitable for their vehicle, the return will be treated as a customer-initiated return and will be subject to this policy, unless a statutory right applies.

28. No Waiver of Statutory Rights

Nothing in this policy:

  • Excludes a right that cannot lawfully be excluded;
  • Removes statutory warranty rights;
  • Removes applicable cooling-off rights;
  • Prevents a consumer from exercising a lawful remedy;
  • Prevents a consumer from lodging a complaint with an appropriate regulatory or dispute-resolution body; or
  • Limits any protection afforded to consumers under applicable South African law.

If any provision of this policy conflicts with a mandatory provision of South African law, the applicable law will prevail.

29. Contact Us

For all returns, refunds, exchanges, store credit and warranty-related queries:

RestoMod.co.za
Operated by Open Road Media (Pty) Ltd

Email: info@restomod.co.za
WhatsApp: +27 72 442 3251

Please include your order number in all correspondence.

This policy is intended to operate consistently with applicable South African consumer-protection legislation, including:

  • Consumer Protection Act 68 of 2008 (CPA);
  • Electronic Communications and Transactions Act 25 of 2002 (ECTA); and
  • Other applicable South African consumer-protection legislation.

Where mandatory statutory rights apply, those rights take precedence over any discretionary return conditions contained in this policy.