RestoMod.co.za Return Policy
At RestoMod.co.za, we are committed to ensuring customer satisfaction. If you're not completely happy with your purchase, our return policy ensures a smooth process.
Conditions for Returns
Return Process
Refunds
Exchanges
Exchanges are allowed for defective or damaged items. If you need to exchange an item, please contact our customer service team to arrange for a replacement.
Contact Us
For any questions or concerns regarding your return, contact our customer service team at info@restomod.co.za or via WhatsApp.
This policy helps ensure a fair and transparent process for both parties.
Conditions for Returns
- Eligibility: Items can be returned within 14 days of receiving your order, provided they are unused, in original packaging, and in the same condition as received.
- Non-Returnable Items: Customized products, perishable goods, and items on sale are not eligible for returns.
Return Process
- Initiating a Return: Contact our customer service team via email at info@restomod.co.za or WhatsApp at +27 72 442 3251 to notify us of your intent to return the item.
- Approval: Once approved, you will receive instructions on how and where to send the item.
- Shipping Costs: Customers are responsible for the cost of return shipping unless the item was damaged or defective upon arrival.
Refunds
- Inspection: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Processing Time: Approved refunds will be processed within 5-7 business days to the original payment method.
Exchanges
Exchanges are allowed for defective or damaged items. If you need to exchange an item, please contact our customer service team to arrange for a replacement.
Contact Us
For any questions or concerns regarding your return, contact our customer service team at info@restomod.co.za or via WhatsApp.
This policy helps ensure a fair and transparent process for both parties.